Order Processing: 1-5 full business days to process any order received, Monday through Friday from 9am-5pm CST. 1-5 business days to process leaf orders. 

Payment Methods: We accept the following methods of payment for purchases made through our Website: Visa and Mastercard.  All listed purchase prices are in United States dollars and we do not accept foreign currencies.  Please contact us to pay via Zelle, Cashapp, PayPal, or Venmo  

Order Confirmation: After you make a purchase on the Website, we will present you with a confirmation page and send you a confirmation email with an order reference number.  

Shipping Information:  We only ship our products within the United States.  All packages are sent according to customers’ shipping method requests (e.g., ground vs. two-day or three-day).  We provide tracking numbers at the time of shipping.  If you did not receive a tracking number, check your spam folder or contact us.  

Packaging:  All products are smell proof packaged with delicate tissue to provide cushion for your new products. These are placed within discrete boxes, containing appropriate documents such as your COA’s showing the product is industrial hemp and your Letter To Law Enforcement verifying our credentials and our hemp products.  All boxes contain discrete labeling. 

For any specific shipping requests or questions please send a message to info@rancherafamilia.com . For inquiries into USPS package deliveries, please visit this link, and for inquiries into UPS package deliveries, visit this link.

Discounted or Sale Products:  Sales are final on anything over 30%, no refunds and no cancellations. 

Risk of Loss: The risk of loss dependent on the value of your product will be handled case by case.  

Holidays: Expect 2/3 Days Additional Shipping/Processing Time

Return Fees: In addition to shipping fees, products purchased on the Website will be subject to a non-refundable order 10% processing fee+ a restocking fee of $5.00 per $30.00.   

Transfers: Our products are intended for use by you and are not intended for resale to third parties. If you resell our products, you do so at your own risk.  

Refunds and Exchanges:  We do not offer refunds, only replacements on packages lost, stolen, damaged within transit.  Claim must be submitted with 72 hours of receiving package with photo or video documentation.  

Limitation of Liability and Indemnification: By purchasing any product on the Website, you agree to indemnify, defend, and hold harmless Ranchera Familia and its agents, managers, officers, directors, representatives, and employees from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order.

In no event will you be entitled to recover from Ranchera Familia any indirect, consequential, incidental, punitive, exemplary, or special damages, or any damages for loss of data, profits, revenue, reputation, business, or goodwill, even if the Ranchera Familia has been advised of the possibility of such damages.

These Terms and Conditions of Purchases and Refunds (“Terms”) govern all product and service purchases from Ranchera Familia LLC ( “us”, “our”, or “we”) via RANCHERAFAMILIA.com (the “Website”) or from any other source.  If you have any questions about these Terms, please contact us at: